www.northernbeachesmums.com.au (Site) is a website operated by Northern Beaches Mums (NSW) Pty Ltd (ACN 630 718 562) of PO Box 54, Avalon Beach, NSW 2107 (we, us and our). This Privacy Notice outlines how we manage your personal information.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
We treat your personal information with integrity and respect. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) to protect your personal information.
We may update this Privacy Notice from time to time. We will notify you of any changes by uploading an updated version of the Privacy Notice to the Site.
What personal information do we collect?
‘Personal information’ (also known as ‘personal data’) is information that can be used alone or in combination with other information to personally identify an individual. We only collect personal information that is reasonably necessary for the operation of the Site and provision of services (the Services) from the Site. The kinds of information we may collect include:
- your identity and contact details;
- your PayPal details if you provide them to us for payment;
- information about the Services you have purchased, used or enquired about; and
- your opinion about the Site or the Services if you provide us with feedback.
We may collect information about how you access, use and interact with the Site. This information may include:
- the location from which you have come to the Site and the pages you have visited; and
- technical data, which may include IP address, the types of devices you are using to access the Site, device attributes, browser type, language and operating system.
How do we collect your personal information?
Whenever it is reasonable and practicable to do so, we will collect personal information directly from you.
We may collect personal information in ways including:
- through your access to and use of the Site via your browser’s cookies;
- through your access to and interactions on our social media accounts;
- when you make an enquiry, or complete a purchase of Services;
- through your participation in feedback surveys or questionnaires; and
- through your communications with us including conversations, letters, emails or other
methods of communication.
What happens if we are not able to collect your personal information?
If you decide not to provide us with the personal information described above, the following may happen:
- we may not be able to provide the Services to you; and
- we may not be able to provide you with information about the Services.
Cookies
We use cookies on the Site. A cookie is a small text file that the Site may place on your device to store information. We may use persistent cookies (which remain on your computer even after you close your browser) to store information that may speed up your use of our Site for any of your future visits to the Site. We may also use session cookies (which no longer remain after you end your browsing session) to help manage the display and presentation of information on the Site. You may refuse to use cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of the Site.
How and why do we collect, store, use and disclose your personal information?
We collect, store, use and disclose your personal information for the following purposes:
- to administer our relationship with you, communicate with you, provide you with the Services and facilitate payment for the Services;
- to answer your enquiries and provide you with information and updates about the Services;
- to email you with special offers on other services we think you might like;
- to enforce our policies and Terms of Service;
- to investigate fraud;
- to assess the performance of the Site and make improvements to it;
- for security and risk management purposes;
- for business planning and quality control;
- to process and respond to any request or complaint made by you;
- to update our records; and
- to comply with any applicable law, rule or regulation.
Who do we disclose your personal information to?
We may transfer or disclose your personal information to our related companies.
We may disclose personal information to external service providers so that they may perform services for us or on our behalf.
We may also disclose your personal information to others where:
- we are required or authorised by law to do so;
- you may have expressly consented to the disclosure or the consent may be reasonably inferred from the circumstances; or
- we are otherwise permitted to disclose the information under the Privacy Act.
If the ownership or control of all or part of our business changes, we may transfer your personal information to the new owner.
Do we disclose your personal information outside Australia?
We may disclose your personal information to recipients that are located outside of Australia.
Direct marketing communications
We will use your personal information to offer you products and services we believe may interest you, but we will not do so if you tell us not to. These products and services may be offered by us, our related companies, our other business partners or our service providers.
Where you receive electronic marketing communications from us, you may opt out of receiving further marketing communications by following the opt-out instructions provided in the communication.
How do we keep your personal information secure?
We store most information about you in computer systems and databases operated by either us or our external service providers. Some information about you is recorded in paper files that we store securely.
We implement and maintain processes and security measures to protect personal information, which we hold from misuse, interference or loss, and from unauthorised access, modification or disclosure.
These processes and systems include the following:
- The use of identity and access management technologies to control access to systems on which information is processed and stored.
- Requiring all employees to comply with internal information security policies and keep information secure.
- We will also take reasonable steps to destroy or de-identify personal information once we no longer require it for the purposes for which it was collected or for any secondary purpose permitted under the APPs.
How long do we retain your personal information?
We will keep your personal information for the minimum period necessary for the purposes set out in this Privacy Notice, namely:
- for as long as you are a user of our Services;
- for as long as is reasonably necessary for business purposes related to provision of our Services, such as internal financial accounting purposes; and
- for as long as is reasonably necessary for the lawful purposes set out in this Privacy Notice.
Once the abovementioned periods have concluded, we will permanently delete, destroy or de-identify your personal information.
Third party links
The Site may contain links to websites operated by third parties. We are not responsible for the privacy practices or the content of any third-party websites. The privacy policies of those websites may differ from this Privacy Notice.
How can you access and correct your personal information?
You may request access to or correction of the personal information we hold about you by contacting us using the contact details provided below.
Where we hold information that you are entitled to access, we will provide a suitable means for you to access it, such as by emailing or mailing it to you. We will not charge you for making the request or for providing the information to you.
There may be instances where we cannot provide you with access to your personal information. For example, we may need to refuse access where giving access would breach the privacy of another individual or would result in a breach of confidentiality. If that happens, we will give you written reasons for the refusal.
If you believe your personal information is incorrect, incomplete or inaccurate, you may request that we amend it. We will consider whether the information requires amendment. In some cases, we may not agree that there are grounds for amending your personal information. If that happens, we will add a note to your personal information stating that you disagree with it.
How can you make a complaint?
You can make a complaint about the way we have handled your personal information by contacting us using the contact details provided on the Site.
You can report a complaint to the Office of the Australian Information Commissioner at:
https://www.oaic.gov.au/privacy/privacy-complaints/.