The COVID-19 crisis wreaked havoc on the world economy – many businesses have closed and so many more are operating in a time of uncertainty.
CanGro, an Australian-owned and manufactured brand with the highest quality ingredients, is undergoing strict certification. This is one of the main reasons for their success. They did look to manufacture in China during the initial stages of their business, but something didn’t feel right. They pulled the plug after six months of work when they realised that there had been a lot of dishonesty in the manufacturing process. With an Australian company, they know they are trusted. That’s imperative to them.
Another great factor is their customer service. They put their clients first. They really care. They know a lot of the salons they work with are not working during the lockdown, so they wanted to support them through this transition. There was a lot of panic, but with their support, businesses could still operate.
CanGro believes that it is their customer care – and being an Australian brand – that has seen their business soar in the time of Corona. With a 450% rise in sales, they are very thankful that Australians can put their trust in their brand.
Here is a Podcast where they discussed the premise for their success.
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